Store Policy

Please note that coupons and promotional offers do not apply to previous orders, and we do not offer price adjustments on past transactions. Thank you for your understanding!

 

MAKING A RETURN:

How to Request a Return:
Email us at contact@luxelim.com with "Return Request” and your order number in the subject box. In the body of the email please include your:
Name
Order number
Detailed reason for return
Additional images (optional)
At Luxelim we accept returns for US shipped orders only. We require that all return requests are submitted by midnight no later than three days of receiving your order. All returns must be shipped to Luxelim within three business days after approval for return. Luxelim takes no liability in the return of goods if lost or damaged. We recommend that shipping insurance be taken out on items costing $100 or more. Buyers are requested to pay for return shipping, and ensure that items are in unused, new, unwashed, and unworn condition with all original tags and accessories and boxes. Once we receive your return, our customer service team will inspect the order, and if granted will send an email notification of your refund. Two way shipping costs for return or exchange are not refundable.
Any item not in new condition, with an odor or perfume smell, animal or human hairs, will not be given a refund. At that point we will offer you the option of shipping the item back to you. Return shipping fees will apply.No returns on items with final sale.
Restocking fee of 15% will be applied to returned orders that were placed with Express, UPS Next Day Air, or Second Day Delivery only.

Please give up to 48 hours for your financial institution to post your refund to your account knowing that some may not operate on the weekend.

International orders can’t be returned.

PROMOTIONS

We do not currently accept price adjustments for previously bought items which are featured or included in a live promotion.

No price adjustments after purchase is made or shipped.

 DELIVERY INFORMATION

Shipping Outside of the USA: For shipments outside the USA, we highly recommend using UPS due to delays experienced with USPS. Please note, under FOB Shipping Point, Luxelim is not responsible for any damages or losses occurring during shipping once payment has been processed, and the order has been received by our local post office. Customs duties, tariffs and taxes are not included in the shipping rate or item price. Overseas buyers may be subject to such costs as determined by their local or foreign government and we are not responsible for these additional charges. Overseas buyers responsible for the shipment, please track and watch for the package when it is out for delivery. Luxelim is not responsible for abandoned and destroyed packages.

We Care about You and Your Child's Safety

Do not allow your child to sleep or play with items including pearls, and hair accessories due to possible choking hazards.